Wednesday, January 14, 2009

watch what you say (and write)

We spoke today about how the Internet has made so much information publicly available. And not always for the best... I once I had a somewhat tense email exchange with a competitor. Fortunately, I didn't say anythin inapropriate because he published those emails online and they show up is you search for my name on Google.

So, whenever you write an email imagine that it might become public... We spoke about technologies for "recalling" and "expiring" emails. Someday, I imagine these will work. Today they don't.

What got this topic started? I was telling the kids that I was tempted to send a nasty reply to a rude email from a customer, but then I thought better of it. Who knows who might have a popular blog where my reply might be posted out of context?

As I told them this N immediately said: just like you told us about being nice to all drivers - since you don't know who is behind the wheel. Wow! They are listening!!!

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