I was traveling last week. Upon checking in at my hotel the receptionist asked me for my credit card and ID. I gave him my credit card and showed him my ID through the clear plastic on my wallet. He asked me to take my ID out of my wallet. Now, I am used to security guards at airports asking me to do this, but a hotel receptionist should be able to check my ID through my wallet's plastic. I was annoyed since I assumed (incorrectly) that he had no good reason for his request. I told this to the receptionist and he explained that he needed to put my ID on the a scanner. First time I have my ID scanned at a hotel, but at least that explains the request. Two takeaways:
1) Give people the benefit of the doubt.
2) The receptionist could have done a much better job when asking me to take my ID out of my wallet. He could have explained why he needed me to do that and he could have been apologetic/polite about it. Instead, he behaved like a government security guard.
Monday, March 12, 2012
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